How can I get my providers engaged?

If providers call with questions about a request they received, we recommend giving the following steps to help them complete pharmacy-initiated requests:

  1. Log in or create an account, then click “Enter Key” on the left side of the Dashboard.
  2. Enter the six-character key, patient’s last name and date of birth indicated on the fax.
  3. Complete the remaining medical details and click “Send to Plan.”
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Live Support

Click the chat box in the lower right-hand side of your screen or call us at 1-866-452-5017. Live support is available Monday–Friday, 8 a.m. – 8 p.m. ET